BowlsLink Support provides a range of support materials to compliment those using BowlsLink. The support platform has been designed so that users can access state based specific information or search under a range of categories which include but are not limited to:
BowlsLink is a purpose-built National technology platform for the sport of Lawn Bowls. It was designed by the sport of Bowls for all levels of administration with the ability to continually evolve so that it meets with any changes to the sport and technology into the future.
BowlsLink is designed to assist clubs and the various administration levels with management, communication, and promotion of our game.
Frequently Asked Questions
How can I contact my State/Territory Authority (STA)?
Each State/Territory Authority can be contacted by Email or Phone, with each STA also having a Club Support Manager (CSM). Bowls Australia has 11 Club Support Managers (CSMs) working in conjunction with state and territory associations and clubs across the country – their contacts can be found HERE
Why is my screen blank and not showing information?
White/Black Screen/No data showing – Refresh
If the data on the page you are trying to view is not appearing or receiving an error message. Best for you to refresh your screen.
Windows – Control + F5 or Control + r
Mac – Command + R
Also depending on which internet browser you are using, you can use the reload button, but this will not always work.
If the refresh does not work, we recommend clearing your browser history and cache, More instructions available – https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
How do I Reset my Password?
To reset your password go to BowlsLink login and select ‘Forgotten Password – Reset’
If you are logging in via National ID Number or Mobile Number or not receiving the validation code via email. Contact your State/Territory Authority.
Here is a link to BowlsLink Support on How to Reset Password and Login via BowlsLink.
I’m trying to sign-up to BowlsLink App, why am I receiving an error ‘We couldn’t complete your signup.’ ?
Existing users will need to LOGIN and DO NOT NEED to Sign-up. IF you receive the error, you likely have an existing account with the mobile or email provided. Please contact bowlslink@bowls.com.au for account details.
How do I Enter a Competition?
Competitions can be registered via our membership and events platform, BowlsLink
If you cannot find the event via BowlsLink, please contact your State/Territory Authority
Here is a link to BowlsLink Support on How to Enter a Competition Event via BowlsLink.
How do I view my Certifications in the BowlsLink App?
Certifications can be viewed by logging into the App, selecting Account and then Certifications.
Your certifications (My Certifications) will display all Active and Expired certifications.
Here is a link to BowlsLink Support on How to view Certifications in BowlsLink App via BowlsLink.
How do I pay for an Unsecured Entry?
An Unsecured Entry occurs when a person making a competition entry has completed all the required steps but then does not finalise a payment. The entry appears as Unsecured for the entrant and as Tentative for the competition administrator.
The common reasons this may occur are:
- Internet outage or computer shutdown at payment stage.
- Payment failed – card out of date, insufficient funds or payment gateway issue in processing.
- Entrant did not realise payment was required with entry and had no card available.
Here is a link to BowlsLink Support on How to Make Payment for an Unsecured Entry via BowlsLink.
How do I Transfer Members from Club to Club?
As a Club Administrator, you have the ability to either Invite or Invite and Transfer members to your Club – Inviting a member will nominate your club as their Secondary Club. Inviting and Transferring will nominate your Club as the members Primary Club.
Here is a link to BowlsLink Support on How to Invite and Invite and Transfer Members via BowlsLink.
How do I Add Financial Members to my Club?
As a Club Administrator, adding members to BowlsLink and having them financially recorded ensures accuracy and clarity of membership records and information such as contact details, gender, membership and participation type, age demographics, etc… which allows reports to be generated, and these can be used to report to bodies such as government or sponsors for grants or financial opportunities
Here is a link to BowlsLink Support on How to Make Members Financial via BowlsLink
Can I share and use the same email for multiple accounts, such as family?
No, BowlsLink does not allow accounts to share email address or contact details (mobile number) across multiple accounts.
We understand that many users will typically share email addresses in other areas of their day-to-day communications, however, BowlsLink requires email to be a unique identifier for login purposes.
Here is a link to BowlsLink Support on How to Create a Free Personal Email – Once created, this email can be used for a member’s BowlsLink account
Why am I not receiving emails from BowlsLink?
If you are not receiving emails from BowlsLink, they may be filtering into Spam or Junk folders. BowlsLink uses Campaign Monitor as its emailing platform and as such, some email services such as Gmail or Hotmail, may filter emails into Spam.
To avoid emails from filtering into Spam/Junk, here is a link to Members not receiving emails from BowlsLink via BowlsLink
How can our Club take payments through BowlsLink?
To use the payment service provided within BowlsLink an authorised representative of the club or association must complete the Payment Gateway sign up process integrated with our payment provider Pin Payments.
This document will provide further information, steps and guidelines around this process.
Note: Once the form has been submitted, reviewed and approved, you will be able to take Payments via BowlsLink
How do I access Admin roles in BowlsLink?
When logging into BowlsLink with Club Administrator, Club Group access, Pennant Manager, etc… you will be presented with multiple options of the same club – these options are the different contexts/roles within BowlsLink.
After entering your NIN or Email address and Password you will view the Profile Selection screen.
The Roles you have assigned will be shown in grey headers, such as Club Administration or Club Group Administrator or My Clubs – Do NOT click these, they only appear as headers, the context options are beneath these.
Select the relevant Club in the white banner to access them, within the specific role/context – when selected they will turn GREEN
Latest Updates
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Setting Up Fallback method for BowlsLink Login
BowlsLink continues to strengthen its security and verification processes by enhancing the Two-Factor Authentication (2FA) with Fallbacks in cases where the existing 2FA isn’t available. A Fallback can be mobile SMS or Microsoft Authenticator App,…
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BowlsLink Release v1.39 August 2026
The latest updates for BowlsLink are now available. This release contains several important changes to the BowlsLink system, most notably some changes to the competition area which include the option to name the Substitute player…
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How to edit and manage Club Positions
Learn how to add, remove and report on current and historical Club Positions within BowlsLink. This guide simplifies the navigation process to ensure you can efficiently retrieve necessary member data and keep up to date…
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BowlsLink release v1.38.5 June 2026
The latest updates for BowlsLink are now available. This release contains several important changes to the BowlsLink system, most notably the introduction of Linked Accounts which will assist parents with children plus partners (husbands/wives etc)…
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Linked Accounts – What are they, why do they exist and how to request
In June 2026, BowlsLink introduced Linked Accounts to support members who cannot provide mandatory contact details, such as a mobile number or email address, for a legitimate reason. This release also includes a refreshed user…
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How to Pay for an Unsecured Entry via the BowlsLink App
What is an Unsecured Entry? An Unsecured Entry occurs when a person making a Competition entry has completed all the required steps but then does not finalise a payment. The entry appears as Unsecured for the entrant and as Tentative for the Competition administrator. The common…
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BowlsLink Release v1.38 March 2026
The latest updates for BowlsLink are now available. This release contains several important changes to the BowlsLink system, most notably the introduction of changes to membership data with the removal of secondary email and mobiles…
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How to issue an Invoice for payment
This guide provides instructions for Club Administrators on how to issue Invoices for members to make payment for Memberships or Competition entries. It outlines step-by-step details that make managing finances and payments easy to track…
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How to create a Program in BowlsLink
A program is a participation event in a modified format of bowls (i.e. Jack Attack, Night Owls, Corporate Bowls) for non-affiliated members over a period of four (4) or more weeks. For a club to…
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How to access BowlsLearn LMS for certification courses and BowlsLink modules
This guide provides a step-by-step process for accessing BowlsLearn courses and modules. By following these instructions, users can easily navigate the platform to enroll in Courses and explore various modules. It simplifies the login and…