In cases where queries and functions may expand further than the provided information, there is also an automated Support Request available at the bottom right-hand corner of the BowlsLink browser, highlighted by a green icon with a white questions mark (?).
Using the Request Support button gives Administrators four (4) options of support to select from which include:
- View User Manuals
- Request an Administration account
- Report a Bug
- Other
- Step-by-step guide – How to Request Support
View User Manuals #
- View User Manuals – this will direct Administrators to the BowlsLink Support portal where they can search through the support articles and the variety of Manuals available. Some popular manuals include –
- Club Admin
- Club Membership
- Club Group Admin
- Competitions
- Email Campaigns
Request an Administration account #
2. Request an Administration account – this is where new administrators can request access to be added to your club or club group. This person must already be a member of your club.
These requests require –
a. Name
b. Email address
c. Club/Group
d. New Administrator’s National ID Number (NIN)
Please note, each STA may also have their own process for new Administrators to request access and we recommend speaking to them also, in conjunction with these administration requests.
Here is the BowlsLink Support link to STA BowlsLink contacts – https://support.bowlslink.com.au/docs/state-territory-bowlslink-contacts/
Report a Bug #
3. Report a Bug – Users can lodge a bug or error they have experienced when using BowlsLink. This reporting tool can also be used to request support when required.
These requests require –
a. Name
b. Email
c. Description of the bug
d. What you were doing before encountering the bug
e. Additional information
Other #
4. Other – users can requests a different request from those already mentioned.
Please note, for urgent or time-sensitive matters – e.g. competition entries or event bookings – please contact your club or state association directly.
These requests require –
a. Name
b. Email
c. Message
These queries are monitored daily and distributed to the relevant body. Your enquiry should be responded to within 48 hours but often can be addressed sooner. If your enquiry has not been answered, you are welcome to contact your STA or Bowls Australia for quicker responses.